FAQ

Can I come for a trial?

Got FOMAC ? (fear of making a commitment TM)

No worries. Most of our classes are session based, yes. But we would love to have you for a one time drop-in rate to try it out. Email howdy@hootenannybrooklyn.com to schedule.

For drop-Off Classes do I need to stay on-site? 

You are not required to stay but we do welcome you to sit in our lobby area if you’d like!  

What if It’s not going well?

We believe every child is musical- albeit in their own unique ways! Our goal is to reach your kiddo’s natural born musicianship however we can! Sometimes kids take a couple weeks to warm up to something- we ask that you give it a little time and trust the process. We are also always here to discuss! We do not offer refunds.

Can I start classes after the session has begun? 

Yes! We are happy to have you in any class that still has space. When you register online you will automatically be pro-rated for the remaining classes. 

Can I change classes mid-session?

While we cannot guarantee that we will have availability, we always do our absolute best to accommodate changing schedules and other unpredictable schedule changes in family life! We will try to change your enrollment to any class that has open spots. Email howdy@hootenannybrooklyn.com for class change requests. Please include a few options for times that would work for you.

Can I be on a waitlist for a class?

Of course. If a class is full email us at howdy@hootenannybrooklyn.com and let us know which class or classes you would like to be on the waitlist for. 

Do you do school pick-up?

Yes! email us to arrange and we will do our best to acommodate.

Scholarships, sliding scales and payment plans?

No one is turned away for lack of funds at Hootenanny. We are happy to accommodate payment plans. We offer a self determined needs based sliding scale, and scholarships by application. Please email  howdy@hootenannybrooklyn.com or call us at 917-981-9842.  

Can I get a refund?

We do not offer refunds for our classes. Credit toward future semesters will be given in exceptional circumstances. Any transaction refunds require a $30 processing fee.

What is your sick policy?

Out of courtesy for other families and our teachers, please don’t bring your children to class if they are feverish or have any contagious symptoms.

What is your make up policy?

For Private lessons we offer 2 makeup classes with 10 hour notice per session (this is not including any rescheduling that comes from your instructor). For our after school group classes we do not offer makeups.